Veterinary leadership burnout can leave even the most dedicated practice managers wondering if life would be easier back at the front desk, free from the constant pressure of staffing decisions, client complaints, and carrying the emotional weight of the whole hospital. In this episode, Dr. Andy Roark and Stephanie Goss respond to a heartfelt mailbag question from a manager considering stepping down into a CSR role and unpack the realities of making that transition. They explore why these feelings are so common, the cultural and identity challenges of changing roles inside the same practice, and how to decide whether stepping down is truly the right move or simply a sign that boundaries and support need to change. Let's get into this episode!
Uncharted Practice Owner Summit at NAVC SkillShop
Owning a veterinary practice comes with challenges no one teaches you in school. The Uncharted Practice Owner Summit, hosted at NAVC SkillShop in Orlando, is a hands-on leadership workshop designed to help owners strengthen their teams, improve operations, and make confident business decisions. This small-group, working session focuses on real-world tools and honest conversations, not passive lectures.
Spots are limited. Register now:
https://navc.com/skillshop/uncharted-practice-owner-summit/
Upcoming events: https://learn.unchartedvet.com/pages/events
All Links: https://linktr.ee/UnchartedVet
Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag
Stephanie is a former practice manager who lives on the Olympic Peninsula in Washington State. With over 20 years of experience both on the floor and in the office, Stephanie is passionate about staff education, team culture, management and training. Stephanie loves to geek out about technology, especially Practice Management Software. She has experience as a practice manager in both private and corporate practices, ranging in size from one to seven doctors. She has experience as a consultant and trainer with AVImark software, paperlite/paperless transitions, practice management and staff training
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