The Uncharted Veterinary Podcast

Recent Episodes

308 - Can They Do Homework On The Clock?

Posted October 9, 2024 • 00:49:52

A medical director is having trouble navigating the balance between supporting paraprofessional staff in tech school and ensuring they have the necessary...

307 - Training On 'Emotional Intelligence' Is The WRONG Way To Fix Your Client Service Problem

Posted October 2, 2024 • 00:56:40

A Practice Manager is struggling with younger team members' reactions to client disagreements. The leader is frustrated with the team’s hypersensitivity...

306 - I Hate That The Team Bashes Clients!

Posted September 25, 2024 • 00:46:24

In this episode, Dr. Andy Roark and Stephanie Goss tackle a mailbag question from a technician struggling with negativity in their clinic, where team...

305 - Frustrated With Taking Breaks.. And Not Taking Breaks

Posted September 18, 2024 • 00:48:14

A practice manager is frustrated by team members delaying lunches and taking disruptive trips to the breakroom, which leaves the afternoon understaffed...

304 - How Do I Teach Accountability

Posted September 11, 2024 • 00:57:54

A manager with fantastic team leads—dedicated, hardworking, and aligned with the clinic’s mission—struggles to help these leads transition from...